Your data and privacy
Your survey data is yours. We hold as little of it as we can, for as short a time as we can. No other organisation can see it; our operations staff see it only to check your results before release and for support.
Who can see it
- Everything you upload and submit belongs to your organisation's account. Everyone signed in for your organisation sees its uploads and jobs; nobody from another organisation can.
- Every request acts for the organisation in your sign-in, never for one named in the request. Asking for another organisation's upload or job gets the same answer as asking for one that does not exist.
- Our operations staff can see jobs, for review before release and for support.
- Results can be downloaded only after review and release.
How long we keep it
| What | How long |
|---|---|
| Uploaded files | Expire two hours after the last change to the upload. |
| A selection of lines being checked | Expires two hours after it was last used. |
| A job's input line and results | Kept for 7 days after the results are released to you, then deleted. |
| A job that could not be processed | Kept for 7 days after it stopped, then deleted. |
| A job still waiting, being processed or being reviewed | Not deleted automatically. The 7 days start when its results are released; until then it is kept unless it is deleted on request or by our operations staff. |
Deletion on request. To have a job deleted at any time, before or after its results are released, contact support. Deletion removes it from the live service. A deleted job's record (not its files) remains in our database backups until those backups expire.
Your survey files are not backed up by us.
Where it is held
The service runs in one region: Sydney, Australia. Your uploaded files, job files and our backups are held there. The privacy policy lists who holds what for us.
In your report
The report's provenance names your data as client-supplied and confidential, with no file name or other detail of it.