Contact support

Write to us when the portal asks you to, or whenever something is unclear.

Email: support@<domain>

When to write

• Your coordinates are on a local or mine grid.
• A line was refused and the reason does not tell you what to change.
• A job shows could not be completed and you have not heard from us.
• You want the other pieces of a line with gaps processed.
• You want a job deleted before its 7 days after release are up. A job is deleted on request by support: its files and record are removed from the live service, and this cannot be undone (see Your data).
• You need an account, a password reset, or a different coordinate system for your results.

What to include

• Your organisation's name.
• The job reference (the first characters of a downloaded file's name after cauchy- are enough), or the survey and line.
• The message the portal showed, word for word if you can. Its reference in When a line is not processed (for example station_spacing_too_coarse) helps too, if you found it.
• For a mine grid: three or more points known in both the mine grid and a map grid.

Do not send survey data by email unless we ask; upload it through the portal.